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Returns Policy

 

Exchanges 

We will Happily Exchange one size up or down. Just let me know within 7 days.

We also replace items if they are defective or damaged just send some photos.

You can change your mind up to 3 hours after your original order to cancel, change your address or size, ask for a refund. 

NB. *after 3 hours I start the process of creating your handmade order.  This means I purchase the blank items in your size, once the item is printed I cannot return it. The courier also gets booked. This is why I don't issue refunds unless defective as I will already be out of pocket. 

Most of our items are eligible for our 30-day refund policy if your product is faulty or damaged, you can email us with photographic proof & request a refund. 

Sale items 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Please email: sales@maweepet.com with your refund claim.

* To complete your return, we require a receipt or proof of purchase.

* To be eligible, the item must be faulty or damaged. We do not accept refunds if you change your mind. Please provide photographic proof that the product is faulty or damaged.

* Sale items are not eligible for refunds. If an item is discounted, it can not be refunded.  

Several types of goods are exempt from being returned. -swimmers

We do not accept products that is returned more than 30 days after delivery

Refunds (if applicable)

We will notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 30 days.


Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@maweepet.com

Let us know if you need help, we will try our best to work it out for you.