Frequently Asked Questions
My order has not arrived yet!
1st September 2021 Australian Customers Please note ALL Express Shipping routes AU are temporarily closed
The Courier websites’ say that “Express Shipping routes AU are temporarily closed” Due to the lockdowns and border closures across Australia. This means I will need to use Australia post. Which will take longer than usual times to arrive. I’m sorry about this but unfortunaly I can’t do anything about it as I’m in lockdown too! As a guesstimate it may take up to 6 weeks.
As an apology… You can get 15% off any items including sale items storewide. Just type Maweepet4U at the checkout. Hopefully these border closures will reopen soon, and we can all shop as usual! 😊
Yours Sincerely Victoria Velozo
Store owner / Artist
All other countries are business as usual!
Please don't worry if you order gets lost, I'll make sure we look after you.
Orders will be sent via Express Courier which will include shipping tracking numbers. Most orders are sent via DHL or FEDEX. But if you live in a remote location the printer will use the fastest courier to your location. Your order is traveling a long way so please be patient.
If your tracking is not working go to 17Track (they are an online tracking site that works for all parcels) https://www.17track.net/en
Please let me know if you are worried; but especially if your purchase hasn't arrived by 45 days of dispatch, So I can call the courier company to find out what's happening.
Once your order is shipped, I am unable to recall or rush them. I only receive the tracking number just like you. Unfortunately, I can't control the postal delays or customs hold ups.
Made to order 7 days whilst they are printed and made + then add shipping times
All our items start to be made once you order generally 7 - 8 DAYS in PRODUCTION
Then add the shipping time generally around 14 business days.
Items have been arriving mostly within 3 weeks. However, with Covid we have had occasional delay of up 6 weeks as flights aren't as regular as they used to be.
Cancelation of your order
Once a purchase is made, we will start to create your order to be made especially for you; generally, within 3 hours so we get orders out as fast as we can! After 3 hours I buy the blank boots, send the design to print on them, then they get made up.
As such, it is not possible for us to cancel or change your order after 3 hours from the original purchase.
If you contact us within the 3 hours - We will issue a full refund, change sizes, change orders, change addresses.
You can send me a direct email: firstname.lastname@example.org
Please include your number and your order number so I can look it up and call you back. I haven't included my Australian phone number as I was getting calls through the night from international shoppers. I check my emails each morning and evening and respond asap.
Our sizing on all boots and shoes is just perfect! So, if you order the size that you usually wear most often. i.e., if your wear 8 most of the time but sometimes a 9 = order the 8
However, see the chart if you aren't sure or send me a message and I can help work it out for you. Directions for measuring your foot- Measure both feet by tracing around your foot then measure the tracing from the tallest toe to the heel. One foot may be bigger than the other so go with the largest foot.
The sizes on the vegan friendly leather a quite generous in width so if you prefer a wide foot choose that style. The lightweight padded canvas boots are a regular width. However, all boots can be easily adjusted for orthotics by loosening the laces or tightening the laces for narrow feet.
If you would like larger sizes or request a design. Just ask me, perhaps I can create a custom size or design size just for you.
You may exchange footwear items for a different size one size up or down. Hassel free just let me know.
Exchanges will not be issued for sizing disputes if more than 2 sizes difference. This is deemed a input error.
We allow a 7 day grace period from the day you receive your order to contact us for a return for sizing issues and refunds for defective or damaged items.
Please contact me so we can make arrangements for the items return
In the rare event that a customer is unhappy with the fit or print of their footwear, we will process an exchange for you.
Taxes and other collection charges specific to your country
If you live outside of Australia or the USA it is likely that your parcel will attract customs and import charges from your local customs authority.
These charges are completely outside of my control and depends on your countries tax rules and tax charges for your country on each sale. I am unable to provide any way to calculate the fees before purchase.
I cannot refund items held or returned by customs due to non-payment of your countries import fees.
Location of the Printers
The artist who owns this store lives in Australia, when you order she contacts the company that prints the designs in the USA. The Printers are located in Asia and California USA.
Depending on where you live, how busy they are at the time of order, and the fastest shipping route will define which country they will send your order from. Sometimes this may be Asia, sometimes this might be the USA.
The store owner has no way of predicting or changing which manufacturer the print company will use. The manufacture uses their own discretion once I send the artwork image and the order is submitted for printing. The products are identical and use only the best quality material and standards.
Please include your number so I can call you back. I haven't included my Australian phone number as I was getting calls through the night from international shoppers. I check my emails each morning and evening and respond asap.
Artist and Founder