Shipping Policy

International Shipping

We offer international shipping to the following countries: USA, Canada, UK, Australia, Europe, China

Shipping charges for your order will be calculated and displayed at checkout. 

Please keep in mind{

Your order is custom made.  Generally add up to 7 business days while we make your item  BEFORE being shipped

Shipping option

Estimated delivery time

Price

USA

7 to 14 business days

$10

UK and Europe

10 to 20 business days

$10

Australia 

10 to 20 business days

$10

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. MAWEEPET is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 3-7 days  for the tracking information to become available. 

Your order is custom made allow generally 7 business days. Before shipping

If you haven’t received your order within 20 days of receiving your shipping confirmation email, please contact us at info@maweepet.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

The couriers MaWeePet uses are DHL and FEDX depending on your address. However it is their policy to not accept PO Box parcels. Please communicate with Maweepet as it may be possible to use regular Post instead of a courier. Please communicate before ordering.

Refunds, returns, and exchanges

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. We do not refund Sale items unless damaged.

In the event that your order arrives damaged in any way, please email us as soon as possible at support@Maweepet.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at support@maweepet.com.